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Department: 420501 - Security Apps and Tech

Location: Raleigh, NC

Essential Job Duties:
The Technology Support Analyst provides Tier II application and system support for enterprise technologies within the SAT domain, including access control, audio, video, and voice systems. This role serves as a subject matter expert in end-user configuration, ensuring reliable system performance and effective integration across supported services.

The position supports application configuration, troubleshooting, and diagnostics for a range of technical systems, utilizing networking knowledge and specialized tools to resolve issues and maintain system functionality. Working both independently and collaboratively, the analyst plays a key role in supporting operational needs and ensuring consistent, high-quality technology services.

Success in this role requires strong problem-solving skills, clear communication, and the ability to adapt to evolving technologies. The ideal candidate works effectively both independently and as part of a team, communicates technical concepts clearly, and approaches challenges with a solution-oriented mindset.

Other Work/Responsibilities:

• Other duties as assigned.

Minimum Experience/Education:

Associate's degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor's degree and one year of experience in the information technology field related to the area of assignment; or bachelor's degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.

Required Qualifications:

• Must be able to lift up to 30 pounds, with or without reasonable accommodations.
• Working knowledge of basic structured cabling to include low voltage and data cabling installation and termination.
• Working knowledge of how to use trade tools to include a variety of network test meters and multi-meters.
• Familiarity with network switch configuration.
• Knowledge of virtual networking and networking concepts.
• Understanding of IP configuration, web client access for testing purposes.
• Knowledge of use of laptop or mobile device to connect to field IP device.
• Ability to work independently to resolve routine problems.
• Familiarity with performing limited diagnostics on assigned hardware and software.
• Capable of using various technical tools in support of diagnostics.
• Ability to effectively communicate complex issues for problem resolution.
• Capable of learning various manufacturers' device nuances, configuration requirements and understanding how these configurations are applied to installation and integration with NC State security network.

Preferred Qualifications:

• Working knowledge of structured cabling, including low voltage and data cabling installation and termination.
• Experience using technical tools such as network test meters, multi-meters, and diagnostic tools to troubleshoot hardware and software issues.
• Familiarity with network configuration concepts, including network switches, IP configuration, virtual networking, and web-based device access.
• Demonstrated ability to perform diagnostics on hardware and software systems and to learn and apply manufacturer-specific configuration requirements.
• Strong communication and interpersonal skills, with the ability to explain technical issues clearly and work independently to resolve routine problems.

Required license or certification:
N/A

Position Number: 00110076

AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.