Job Listings

IT Support Analyst, Senior (Oro Valley, AZ)

Oro Valley, AZ
Type: Full-Time
Posted: 06/01/2021

Posting Number: req5530

Department: Vet Med Administration

Location: Outside of Tucson

Address: 1580 E Hanley Blvd, Oro Valley, AZ 85737-9525 USA

Position Highlights

The University of Arizona College of Veterinary Medicine (UA-CVM), located in Oro Valley, Arizona, invites applicants to join its Information Technology Services Team as an IT Support Analyst, Senior. This position is responsible for providing support and training to University constituents to address information technology issues with hardware and software. This may include technical support for laptops, desktops, and mobile devices, as well as application support. The IT Support Analyst, Sr will act as liaison between customer and other technical units. This position will design, build, deliver, and maintain technology solutions that enhance research, learning, and operations. The successful candidate will provide expertise in technology strategy, policies, plans, architecture, deployment, and maintenance of the University's applications, systems, and hardware infrastructure for security and ongoing end user services. Responsibilities include operating system and software upgrades, network management, systems administration, user training, and general troubleshooting of workstations and devices. Well qualified candidates should have customer service knowledge and experience, as well as technical knowledge and experience.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

  • Implement customized system modifications to reduce user problems where no known existing knowledge base and support history records exist.
  • Design, configure, test, and install hardware and software.
  • Manage/administer organization units (OUs) through Active Directory for supported units.
  • Management/support of the O365 environment for supported units.
  • User management using Grouper.
  • Provide user administration & permissions for enterprise systems.
  • Acts as liaison between users and other technical units.
  • Additional duties as assigned.

Knowledge, Skills, and Abilities:

  • Strong customer service, interpersonal, and communication skills, and the ability to work both effectively and cooperatively with a wide range of people in a diverse community.
  • Knowledge of computers, networks, and troubleshooting techniques.
  • Ability to provide information technology related customer service and training to users with varying levels of technical expertise.
  • Knowledge in analyzing computer hardware and software problems.
  • Ability to work as part of a team.
  • Excellent time management skills and in dealing with multiple priorities.
  • Excellent verbal and written communication skills.

Minimum Qualifications

  • Bachelor's degree or equivalent advanced learning attained through professional level experience required.
  • Minimum of 5 years of relevant experience.

Preferred Qualifications

  • Experience in a customer service environment with an emphasis in resolving computer and other technology problems.
  • Experience with PC and Apple hardware troubleshooting and maintenance.
  • Experience in University systems such as UAccess, KFS, and Office 365.
  • 3 years of customer service experience.

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Information Technology

Benefits Eligible: Yes - Full Benefits

Rate of Pay: DOE

Compensation Type: salary at 1.0 full-time equivalency (FTE)

Grade

7

Career Stream and Level

PC3

Job Family

IT Support

Job Function

Information Technology

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies: 1

Contact Information for Candidates

Sara Saeed

sjsaeed@arizona.edu

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution and a Native American/Alaska Native-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

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