Job Listings

Operations Manager

Cambridge, MA
Type: Full-Time
Posted: 06/03/2021
Campus Services


Job-Specific Responsibilities
  • Ensures high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and facility maintenance and management, safety, etc.  
  • Develop and maintain positive and professional working relationships with students, catering clients, dean, and other internal and external stakeholders. Provide outstanding customer service and ensure specialty diets and other nutritional needs are met.
  • Develop and execute simple to complex catered indoor and outdoor events including, but not limited to HLS campus events, campus-wide events and commencement week events.
  • Under the direction of the General Manager, oversees physical plant operations, including maintenance of equipment, equipment purchases, scheduling of preventative maintenance for physical plant operations and equipment and repairs of physical plant.
  • Implement and assist with the management of Unit-specific sustainability goals and programs.

Fiscal Management

  • Supports the General Manager with all financial, budgetary, MORS and accounting functions in relation to the regular academic school year and the summer school program.
  • Submit all invoices and PCard documentation per HUDS policy and procedure. Audit and review documents for accuracy prior to submission.
  • Ensures all reporting is completed per University standards and all record-keeping is maintained in accordance with University policy.
  • Assists the General Manager with the development of cost reduction initiatives and other related efforts.   

Employee and Labor Management

  • Develop and maintain positive, professional relationships with all staff via regular meetings, two-way communication, timely feedback, collaboration, and consistent visibility in the work unit.
  • Provide supervision to Event Managers. Complete and conduct mid-year and annual performance evaluations.
  • Ensure staff performance expectations and work rules are clearly communicated and implemented via regular coaching, mentoring and regular staff meetings.
  • In consultation with Human Resources, imposes corrective action measures as needed while complying with the terms of the Collective Bargaining Agreement and University policy and procedure.
  • In collaboration with Human Resources and HUDS Management, ensures employment practices are compliant with the current Collective Bargaining Agreement and all University personnel policy and procedures.
  • Develop and maintain professional relationships with Union Shop Stewards.
  • Interview candidates and hire based on approved staffing pattern and budget.  Complete probationary employee evaluation form as required.
  • In consultation with Human Resources, imposes corrective action measures as needed while complying with the terms of the Collective Bargaining Agreement and University policy and procedure.
  • In collaboration with Human Resources and HUDS Management, ensures employment practices are compliant with the current Collective Bargaining Agreement and all University personnel policy and procedures.
  • Participates in grievance hearings and arbitrations. Submits answers to grievances per the timelines outlined in the Collective Bargaining Agreement.
  • Ensure Kronos timekeeping system is accurately and regularly maintained. Process timecards and absence requests in a timely manner and per HUDS policy and procedure.
  • Assist with the development and implementation of new policies, procedures, and trainings.
Typical Core Duties
  • Responsible for effective staff management, including hiring and orientation, training and development, workflow and performance management, and the promotion of an inclusive and innovative work environment
  • Lead front-of-house and back-of-house operations
  • Assign and direct the work of a team of exempt, hourly and temporary staff to ensure the delivery of excellent service; address staff performance and recommend/deliver corrective actions as needed
  • Manage monitoring of the menu and inventory management systems including, but not limited to: ensuring cost control and mitigation of loss prevention; completion of weekly inventory audits; maintenance of appropriate inventory levels based on menu needs, etc.
  • Ensure kitchen equipment and the physical plant is operational and clean; submit necessary request for repair if necessary
  • Manage dining hall opening and closing procedures
  • Solicit, sell, plan and execute catered events; develop and select catering menus in cost efficient, creative ways that meet the needs of the client
  • Perform administrative duties, including inventory, payroll, budgeting, calendars, documentation, and ordering supplies
  • Manage the development and implementation of relevant trainings to increase knowledge and ability of waiters, cooks and other kitchen staff
  • Ensure high standards are consistently met with regard to quality assurance related to food, sanitation, equipment, facility maintenance and management and safety
  • Ensure compliance with University policies and procedures and applicable legal rules and regulations   
Basic Qualifications
  • Bachelor's degree or equivalent work experience required
  • Minimum of 5 years' relevant work experience
  • Supervisory experience
Additional Qualifications and Skills
  • Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse constituency. 
  • Proficiency in Microsoft Office applications (Word, Outlook, Excel, Teams). 
  •  Operational knowledge of industrial kitchen equipment (dishwasher, oven, ventilation systems, etc.). 
  • Operational experience with a variety of food service applications and computerized menu management systems. 
  • 5 years of related food service management experience. 
  • Record of business acumen including financial and human resource management. 
  • Demonstrated ability to deliver exceptional customer service. 
  • Strong time management, organizational and multi-tasking skills. 
  • Ability to meet multiple deadlines and manage competing priorities. 
  • Good professional judgment and ability to independently make sound business decisions. 
  • Skilled at addressing a variety situation and negotiating successful outcomes with a diverse group of stakeholders.  
  • Must be adaptable to a frequently changing environment and ability to remain professional in stressful situations. 
  • Works professionally, ethically and with integrity; uphold the vision and mission of HUDS and the University. 
  • Possess a passion for food and knowledge of current food trends.  
  • Ability to learn systems, computer applications EMS, Agilysys POS, Kronos, Food Pro 
  •  Ability to learn and adapt to new systems and applications as needed. 
  • Ability to become ServSafe Certified within six months of employment. 
  • Ability to work nights, weekends and holidays and be on-call as needed
Physical Requirements
  • Position frequently involves long hours and widely diverse duties
  • Must be able to lift (approximately 20 to 30 pounds), bend, stoop and perform other physical exertion
  • Ability to stand for extended periods of time
Working Conditions
  • Ability to work evenings, weekends and holidays as needed
  • Subject to wet floors, temperature extremes, and excessive noise
  • Standing and walking for significant amounts of time is necessary
Additional Information

Emergency Status Designation: Essential Personnel

Harvard University Central Administration's commitment to Diversity, Inclusion and Belonging is rooted in our belief in drawing on the widest possible pool of talent to unify excellence and diversity. Our community strives to uphold these beliefs by honoring the rights, differences, and dignity of others and embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values. We aim to foster a campus culture where everyone can thrive, a key to which is ensuring that each of us experience a profound sense of inclusion and belonging. ¿

Job Function
Hospitality & Dining Services

USA - MA - Cambridge

Job Code
Y0057P FD Food Services Prof III

Dining Services


Time Status

Salary Grade

00 - Non Union, Exempt or Temporary

Pre-Employment Screening
Criminal, Drug Testing, Education, Employment, Identity

Flexible Schedule

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.


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