Job Listings

Coordinator, Supplemental Instruction Services (Student Support Manager I) (UPDATED)

Tucson, AZ
Type: Full-Time
Posted: 06/22/2021

Posting Number: req5578

Department: Think Tank

Location: Main Campus

Address: Tucson, AZ USA

Position Highlights

Please note: The Contact Information for Candidates has changed.

The Supplemental Instruction Services Coordinator (Student Support Manager I) provides administrative and program oversight for a comprehensive Supplemental Instruction program provided at the THINK TANK. Under the direction of the Associate Director, this position leads, coordinates, and supervises various programs and activities of the Supplemental Instruction program, assuring fulfillment of departmental goals and objectives. The position coordinates goals, objectives, and activities of Supplemental Instruction staff in accord with priorities established by the department. The Supplemental Instruction Services Coordinator acts in a departmental leadership role, assisting with the strategic planning, budget forecasts, and articulation of mission and vision of the department. The position is administrative in nature, with a high degree of autonomous decision-making.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

  • Provide leadership and supervision to the Supplemental Instruction staff at the THINK TANK; establish work priorities.
  • Set program policy and procedures, in conjunction with the Director and departmental staff.
  • Analyze current University data to identify high-risk courses and make recommendations for SI courses.
  • Provide leadership in developing and implementing an exemplary and comprehensive Supplemental Instruction program.
  • Maintain collaborative working relationships with participating faculty.
  • Design and conduct special program evaluation activities in order to maintain program credibility.
  • Design and implement program modifications based upon evaluation of outcomes, student needs, and staff feedback.
  • Provide problem solving assistance; interpret departmental policy and procedures pertaining to Supplemental Instruction.
  • Prepare weekly, semester and annual utilization reports.
  • Monitor and analyze all usage data; report trends, problems, or areas where utilization, costs, or ratios vary from established parameters.
  • Implement and maintain a regular and high quality training program for Supplemental Instruction Leaders.
  • Serve as a technical and methods expert for Supplemental Instruction.
  • Collaborate with THINK TANK programmatic colleagues to provide technical and methods expertise to support student learning through employee training and student support.
  • Disseminate results of data gathered.
  • Develop and facilitate informational workshops, seminars, or conferences; prepare presentations for other professionals as requested.
  • Assist the Associate Director in budget preparation.
  • Monitor expenditures related to Supplemental Instruction services.
  • Participate in research goals of department through program development, implementation, evaluation, and modification.
  • Regularly communicate the progress, outcomes, and direction of work to the Director.
  • Make recommendations concerning improvement of programs and services.
  • Support department through participation in a variety of department activities and committees.
  • Additional duties as assigned. 

Knowledge, Skills, and Abilities:

  • Knowledge of FERPA and ethical principles in working with tutors and students Familiarity with University of Arizona student-worker hiring procedures and policies
  • Knowledge of Supplemental Instruction principles and practices
  • Knowledge of leadership, management, and supervision principles and practices
  • Strong communication, interpersonal, and customer service skills
  • Effective communication with a diverse campus and community, including strong consultative, collaborative and mediation skills; excellent presentation, public speaking and writing skills; proactive and responsive interpersonal skills
  • Commitment to, and knowledge of best practices for, inclusive student excellence
  • Excellent oral, written, and presentation skills
  • Organizational skills, attention to detail, and high degree of openness to new approaches and new ideas

Minimum Qualifications

  • Bachelor's degree in Education, or other appropriate field and 3 years of related work experience or equivalent combination of education and work experience required.

Preferred Qualifications

  • Five years experience within Student Affairs
  • Master's degree in Education, or other appropriate field

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 2.00

Work Calendar: Fiscal

Job Category: Student Services

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $42,007-$44,000

Compensation Type: salary at 1.0 full-time equivalency (FTE)



Career Stream and Level


Job Family

Student Support

Job Function

Student Services

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies: 1

Contact Information for Candidates

Nicci Ainuu

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution and a Native American/Alaska Native-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.



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